Turn on Two-Factor Authentication, Find My, Bluetooth and Location in iPhone settings. Remove the insulation paper from HH-TAG and open Apple Find My app. Tap on Add Item or “+”. Select ‘Add Other Item or Other Supported Item’. Note: Please do not select ‘Add AirTag’.
Factory reset can be done by: Press the function button on HH-TAG quickly 4 times, then hold it for a couple of seconds on the 5th press until you hear a dilli-dilli sound, indicating that the Smart Tag has been factory reset. Now, open Apple Find My app and add HH-TAG to your iPhone.
Once paired to your iPhone, HH-TAG works through Apple iCloud. They rely on other nearby Apple devices like iPhone, iPad, etc. to update its location. It updates its location as soon as it comes in range with an Apple device. It does not have a GPS. It's an innovative technology introduced by Apple to create a community of Apple Find My users.
Please turn on Two-Factor Authentication, Find My, Bluetooth and Location in iPhone settings and make sure you have a stable internet connection. Then open Apple Find My app and check HH-TAG’s location.
Please remove the tag from your iPhone in Find My app. Then reset the tag to factory mode and pair it again. Factory reset can be done by: Press the function button on the Smart Tag quickly 4 times, then hold it for a couple of seconds on the 5th press until you hear a dilli-dilli sound, indicating that the Smart Tag has been factory reset. Now, you can go to the Apple Find My app and add the Smart Tag to your phone by following the pairing instructions.
Our products come with 1 year replacement service. For replacement claims, please contact our customer support team.
We do not recommend HH-TAGs to track people and pets. Smart Tags (even Apple AirTags) do not give a linear location update. They do not have a GPS. They rely on other nearby Apple devices to update location from time to time.
Know Your Tag
Android · Google Find Hub
HH-TAGs are compatible with Android phones running Android OS 9 or a later version, with Google Find Hub being installed in your phone.
Install Google Find Hub. Go to Settings, search “Find Hub” and tap on “Find your offline devices” and select “With network everywhere”. Turn on Bluetooth and Location in settings. Ensure you have a stable Internet connection. Remove the insulation paper from HH-TAG and bring it closer to your phone — a pop-up will appear on the screen. Tap “Connect”, then follow the on-screen instructions to complete the pairing.
Press the function button on the HH-TAG quickly 4 times, then hold it for a couple of seconds on the 5th press until you hear a dilli-dilli sound, indicating that the Smart Tag has been factory reset.
When paired with your phone, HH-TAGs work through the Google Find Hub network. They rely on nearby Android devices to update their location. HH-TAG updates its location as soon as it comes within range of an Android device.
Please go to Settings, search “Find Hub” and tap on “Find your offline devices” and select “With network everywhere”. Turn on Bluetooth and Location in settings. Ensure you have a stable Internet connection. Now check the location update in “Find Hub”.
Please remove HH-TAG from your phone in the Find Hub app. Then reset the tag to factory mode and bring it closer to your phone. Press the function button on the HH-TAG quickly 4 times, then hold it for a couple of seconds on the 5th press until you hear a dilli-dilli sound, indicating that HH-TAG has been factory reset.
Our products come with a 1-year replacement service. For replacement claims, please contact our customer support team.
We do not recommend using HH-TAGs to track people and pets. Smart Tags don't give a linear location update. They don't have a GPS. They rely on other nearby Android devices to update their location from time to time.
Know Your Tag
Dual systems · iOS & Android
HH-TAGs are compatible with both Apple devices (running iOS 14.5 and above) and Android phones (running Android OS 9 or a later version) with Google Find Hub being installed. Note: Dual HH-TAGs are not compatible with Huawei Harmony OS.
Turn on Two-Factor Authentication, Find My, Bluetooth and Location in iPhone settings. Remove the insulation paper from HH-TAG and open the Apple Find My app. Tap on Add Item or “+”. Select “Add Other Item or Other Supported Item”. Note: Please do not select “Add AirTag”.
Install Google Find Hub. Go to Settings, search “Find Hub” and tap on “Find your offline devices” and select “With network everywhere”. Turn on Bluetooth and Location in settings. Ensure you have a stable Internet connection. Remove the insulation paper from HH-TAG and bring it closer to your phone — a pop-up will appear on the screen. Tap “Connect”, then follow the on-screen instructions to complete the pairing.
Press the function button on the HH-TAG quickly 4 times, then hold it for a couple of seconds on the 5th press until you hear a dilli-dilli sound, indicating that the Smart Tag has been factory reset.
Once paired to your iPhone, HH-TAG works through Apple iCloud. They rely on other nearby Apple devices like iPhone, iPad, etc. to update its location. It updates its location as soon as it comes in range with an Apple device.
When paired with your phone, HH-TAGs work through the Google Find Hub network. They rely on nearby Android devices to update location. HH-TAG updates its location as soon as it comes in range with an Android device.
Please turn on Two-Factor Authentication, Find My, Bluetooth and Location in iPhone settings and make sure you have a stable Internet connection. Then open the Apple Find My app and check HH-TAG’s location.
Please go to Settings, search “Find Hub” and tap on “Find your offline devices” and select “With network everywhere”. Turn on Bluetooth and Location in settings. Ensure you have a stable Internet connection. Now check the location update in “Find Hub”.
Please remove HH-TAG from your phone in the Find My/Hub app. Then reset the tag to factory mode and pair it again with your phone. Press the function button on the HH-TAG quickly 4 times, then hold it for a couple of seconds on the 5th press until you hear a dilli-dilli sound, indicating that HH-TAG has been factory reset.
Our products come with a 1-year replacement service. For replacement claims, please contact our customer support team.
We do not recommend using HH-TAGs to track people and pets. Smart Tags don't give a linear location update. They don't have a GPS. They rely on other nearby Apple/Android devices to update their location from time to time.
Warranty and Replacement
Our after-sales policy
📦
30-day free returns
Return your tag for a full refund within 30 days of receipt — no questions asked.
🛡️
1-year quality warranty
If your tag has a quality issue within 1 year, we will replace it for free.
🔋
Battery used up within 90 days
If the battery is fully used up within 90 days of receiving your tag, we will replace it for free and extend your warranty by one extra year.
Apple and Google have jointly released a cross iOS/Android standard for detecting unknown trackers. On both platforms your phone may warn you that “a tracker has been moving with you” — this is an anti-stalking safety feature, not a sign that you are being followed.
How do I return it to its owner?
🍎
Apple · iPhone / iPad
« Find My » s'appelle « Localiser » dans les appareils Apple en français.
Open the Find My app → tap Items → scroll to the very bottom → tap “Identify Found Item”, then follow the on-screen instructions.
If the owner stored their contact details on the tag, you'll see them here — use them to contact the owner.
🤖
Android
Open Settings → Safety & emergency (on some devices called “Personal safety” or “Safety”) → Unknown tracker alerts → Scan now.
Your phone lists the trackers it detected near you. Tap one to see its details — if the owner enabled “Lost Mode”, their phone number, email and message will be shown here: contact them to arrange the return. This option can also make the tracker ring, so you can confirm it's the one in front of you.
But if the original owner didn't store any contact details — all data is encrypted — we're unable to help you find them either.